Shipping & Paymet

Conclusion of Contract/Contract Language
Presentations on our internet site do not constitute a binding offer of a contract. In the case that a customer orders from us by internet, fax, telephone or email the customer submits a binding offer. We hereby reserve the right to decide freely whether to accept such an offer. The agreement takes place through confirmation of the order or delivery of the goods. Should the customer not receive confirmation of the order or delivery of the goods from us, the customer is no longer bound to the order.

On the website of the World Cultural Heritage Site the customer may choose from a selection of goods or entrance tickets and through the button marked “shopping cart” collect them in a virtual shopping cart. Before sending off the order the customer may view the goods and change them at any point in time. The order can, however, only be submitted and transmitted when the customer has accepted the terms and conditions and these will be the subject of the agreement.

The contract text will be made available exclusively in German, English and French.

The contract text is stored in our system. The General Terms and Conditions can viewed at any time at www.voelklinger-huette.org. The order data and the Terms and Conditions will be sent to you separately by email.

Duties of the Customer
The customer is obliged during registration/ordering to give accurate and truthful information. The customer musts promptly inform us of any alterations featuring important data vital to our business relationship (e.g. name, address, email address, entrepreneurship) before the next order. Should false data be submitted we are authorised to cancel the contracts already concluded and block our online shop from this buyer.

Customers who register in our online shop choose a password for future access. The customer is obliged to treat this password strictly confidentially and not make it accessible to an unauthorised third person. We accept no liability for any misuse of the password caused by the customer. 

The customer is obliged to adhere to the house rules of the World Cultural Heritage when acquiring an entrance ticket for a visit to the World Cultural Heritage Site. The House Rules of the World Cultural Heritage Site are accessible here.

Partial Deliveries
We are authorised to make partial deliveries as long as it is reasonable for the customer.

Prices
The mentioned prices are inclusive of the legal VAT but not the delivery charges. Any delivery costs are shown separately. In connection with this we request reference to section 7 Delivery Costs and Return Costs.

Delivery Costs
The delivery of goods is made Europe wide depending on weight as a rule but Deutsche Post AG and DHL. For delivery outside Europe we request from you before you place your order an establishing of contact.

The delivery costs are accrued in the following:

Delivery up to

Germany

EU I

EU II

EU III

DHL | CH

CH

CD/Postcards until 500 g

2,50 €

4,00 €

4,00 €

4,00 €

 

4,00 €

CD/Postcards until 1.000 g

3,00 €

8,00 €

8,00 €

8,00 €

 

8,00 €

 

 

 

 

 

   

Parcel until 2.000 g

4,90 €

12,00 €

13,50 €

17,50 €

until 2.000 g

18,00 €

Parcel until 4.000 g

4,90 €

13,00 €

14,50 €

19,00 €

until 5.000 g

32,00 €

Parcel until 6.000g

4,90 €

14,00 €

16,50 €

20,00 €

./.

./.

Parcel until 8.000g

6,50 €

16,50 €

17,50€

22,50€

./.

./.

Parcel until 10.000 g

6,50 €

18,00 €

18,50€

24,50 €

until 10.000 g

38,00 €

Parcel until 12.000 g

6,50 €

19,00 €

20,00€

25,00 €

until 20.000 g

52,00 €

* If the total weight of your order surpasses 10.000 g, please split your order into multiple ones.

The above named zones are divided as follows:

EU I

Austria, Belgium, Luxembourg, Nederlands

EU II

Czech Republic ,Danemark, Liechtenstein, 

EU III

France, Great Britain, Monaco


In the event of it being established that entrance tickets have been reproduced without authorisation by the World Cultural Heritage Site the World Cultural Heritage Site reserves the right to refuse the owner of the unauthorised tickets access to the facilities or events of the World Cultural Heritage Site as well as to claim additional damages against the owner of the unauthorised tickets.  
The delivery of entrance tickets takes place following an online order from the customer through the specified email address. The customer is authorised to print out the entrance tickets. A reproduction or unauthorised transfer of entrance tickets to a third party does not authorise entrance to the events held at, or the facilities of, the World Cultural Heritage Site. The one-time valid bar code on the ticket will be scanned electronically at the event location.
 


In the event of the acquisition of entrance tickets the handing over takes place directly to the customer through the World Cultural Heritage Site.

Tickets & Online Tickets
World Cultural Heritage Site online tickets cannot be exchanged or refunded. Right of withdrawal section 312b BGB is inapplicable.
In case of loss of tickets there is no claim for replacement of tickets. 
The tickets are only valid in A4 ticket form!Please treat World Cultural Heritage Site online tickets as if they were money or normal entrance tickets to avoid any misuse.
On the prevention of the resale of tickets by the customer which is not permitted:
- to resell entrance tickets at a higher price than the World Cultural Heritage Site’s retail price; this applies in particular also to a private transfer;
- to sell entrance tickets in a business or commercial manner without the World Cultural Heritage Site’s prior express written consent;
- to use entrance tickets in the context of a competition, travel or hospitality offer or for public promotional or marketing purposes without prior written consent from the World Cultural Heritage Site;
- to offer entrance tickets themselves at internet auction houses or through a third person;
- to offer entrance tickets themselves otherwise on non-authorised internet platforms or through a third person;
-to pass on entrance tickets without express reference to these Terms and Conditions, even including the event that such a passing on of the tickets is not forbidden.

A breach of the aforementioned prohibitions means invalidates the entrance ticket and no longer entitles the bearer to visit the facilities and events of the World Cultural Heritage Site. The World Cultural Heritage Site reserves the right to deny persons who are in breach of the above resale prohibitions the acquisition of entrance tickets and/or initiate further civil or criminal measures.

A breach of the aforementioned prohibitions means invalidates the entrance ticket and no longer entitles the bearer to visit the facilities and events of the World Cultural Heritage Site. The World Cultural Heritage Site reserves the right to deny persons who are in breach of the above resale prohibitions the acquisition of entrance tickets and/or initiate further civil or criminal measures.

Payment
In agreement of payment by PayPal, Credit Card and Paypal , the delivery is initiated immediately upon receipt of payment confirmation .