Cancellation Policy

Right of Cancellation:

You have the right, within fourteen days to cancel this contract without giving any reason. The cancellation period is 14 days from the day in which you or a third party, designated by you, who is not the carrier has or have taken possession of the goods.

In order to exercise your right to cancellation you must inform the 

World Cultural Heritage Site Völklingen Ironworks 
Rathausstraße 75- 79
66333 Völklingen
Fax +49 (0)6898 9 100 111

by means of a clear statement (e.g. a letter sent by post, telefax or email) of your decision to cancel this contract. You may use for this the enclosed standard cancellation form, however, this is not compulsory.

If you cancel this contract the consequences of cancellation  hold us to refund to you all payments made for the acquired goods, that you have rendered and we refund you the costs at the lowest level of our offered standard delivery.

The refund will be paid immediately and at the latest, subject to the undermentioned conditions of the situation referred to, within fourteen days following the day upon which we receive notification from you of the cancellation of your contract. For such refunds we use bank transfers exclusively. To this purpose please provide us with your bank details.

On no account do we pay compensation on refunds. We can refuse the refund until we have the goods returned or have received evidence that you have sent the goods back to us, whichever is the earliest point in time.

You must return the goods immediately to us, in any case at the latest, within fourteen days from the day you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline period of fourteen days has elapsed. We bear the costs of sending back the goods.

You must pay for any diminished value of the goods only if after the quality, properties and means of functioning of the goods is checked and the diminishing value of the goods is attributed to handling with them that is other than necessary.

The above right of cancellation shall not apply

- to the delivery of goods that are not prepackaged and whose manufacture has been custom made to an individual choice or purpose that is significant or clearly only suited to your personal needs.

- regarding the delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

In this instance the standard cancellation form applies  (pdf).

End of the Cancellation Policy